New Patients

Many people don’t know what to expect when first bringing their pet to physio! What will we do? Will it hurt? How will we manage if your dog doesn’t like treats or your cat hides in their crate?

Rest assured that we do NOT subscribe to the ‘no pain, no gain’ theory! Research shows that pain actually stops muscles from doing the right thing at the right time, which then makes your pet worse instead of better!

When you arrive

If your pet is not already in hospital, we suggest that you please arrive a few minutes early the first time, to allow you to park, fill out any introductory paperwork to get your details in the computer, and give your pet a moment to go to the toilet if needed.

Then, when we meet you in reception, we’ll try to have a look at the way your pet moves as we make our way to the treatment room.

Before you come

Even if your vet has organised your pet’s physiotherapy appointment directly, please email us, to ensure that all relevant information is brought to the first appointment.

Please tell us if your pet has any food allergies, behavioural issues, or if you have any other concerns about your pet, so that our physiotherapists can prepare properly for your appointment. (Make sure you tell us your pet’s name, too – a happy snap of your friendly feline, crazy canine or elegant exotic is always much appreciated, too, as it helps put a face to the story when preparing!)

PLEASE format the subject in your email ‘Physio for (pet’s name) the (breed)’

Got a question for us?






Look how clever our friend is – balancing on multiple discs and working those core muscles hard!

Using our whole body vibrator to build up the back leg muscles for jumping in flyball.

Prancing through obstacles to show off our lovely core strength and co-ordination.

What to bring

  1. Please download and complete the relevant sections of our Introductory Packs. We have Muscular, Orthopaedic, Neurological and Other packs, so please choose the pack relevant for your pet’s condition or contact us if you’re not sure.
  1. Please email back your completed pack prior to the appointment, so we can be as prepared as possible to get the most out of our time together.
  1. Bring a hungry pet! We have a variety of tempting treats to offer your pet, but if they’re fussy or have allergies, please bring something you know they’ll love.
  1. Don’t forget to bring any paperwork or x-rays, etc from your vet!

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