NEW CLIENTS: Even if your Vet has organised your pet's physiotherapy appointment directly, please contact Helen either via the Blue Mountains number or email (email is preferable) to ensure that all relevant information is brought to the first appointment. We need to know if your pet has any food allergies, behavioural issues, and any other concerns you may have, so that Helen can prepare properly for your appointment. (Make sure you tell her your pet's name, too - a happy snap of your friendly feline or crazy canine is always much appreciated, too, as it helps put a face to the story when preparing!) PLEASE format the subject in your email 'ATTN Helen RE (pet's name) the (breed)' so that your email doesn't get caught in the spam filter!!!! For example 'ATTN Helen RE Ally Nicholson the Rottweiler'. If we have not replied within 48 hours, please re-send or phone to check you're not stuck in the spam folder!
EXISTING CLIENTS: In an emergency, please contact the venue you normally visit if you are unable to reach Helen at the Blue Mountains number or via email. In an extreme emergency, the Animal Referral Hospital (9758 8666), the North Shore Veterinary Specialist Centre (9436 1213) and the Veterinary Specialist Centre (9888 9800) are open 24 hours if you are unable to reach your regular Vet out of hours. Otherwise, please leave a message for Helen or email her (email is preferable) and as long as you leave your contact details clearly, Helen will get back to you as quickly as possible.
CURRENT VENUES: (all by appointment only - please phone the venue to make an appointment)
Blue Mountains office - Monday to Wednesday - ph +61-2-4739 4557
Specialist Hospitals:
Animal Referral Hospital - Strathfield - weekly on Thursday evenings and Friday mornings - ph +61-2-9758 8666
North Shore Veterinary Specialist Centre - Crows Nest - fortnightly on Thursdays or Fridays in the early afternoon - +61-2-9436 1213
Parramatta Veterinary Surgical Specialists - Parramatta - fortnightly on Thursdays or Fridays in the early afternoon - +61-2-9683 3177
Veterinary Specialist Centre - North Ryde - weekly on Thursday mornings and Friday evenings - +61-2-9888 9800
General Practices:
Vet HQ - Double Bay - as required on Thursdays or Fridays in the early afternoon - +61-2-9326 1255
Arrangements can also be made to see dogs and cats in quarantine at the AQIS facility at Eastern Creek on Thursday afternoons during general visiting hours.
Home Visits - unfortunately, Helen's 3 children, 3 dogs, 14 chickens and 1 husband who is always working to ensure the above remain well-fed mean that home visits are a complete disaster and therefore NOT available - Helen doesn't want to waste your money!
After Hours Appointments - evening appointments are available on Thursdays (Strathfield) and Fridays (North Ryde). In extreme emergencies, weekend appointments may be arranged.
Don't live in Sydney? We are pioneering the concept of 'telemedicine' for animal physiotherapy. Although it is best to treat your pet in person, please enquire if you need help and don't live in the Sydney region and we will do our best to help you help your pet.







